2-1-1 Information & Referral


2-1-1 is an easy-to-remember, non-emergency telephone number provided by United Way that connects people with the help they need. 2-1-1 saves time and frustration through highly trained specialists who match people to the right agency based on your individual needs.

The 24-hour, 365 days a year line makes it easy to navigate the maze of human service providers and help lines. All calls are free, anonymous and confidential.

When you call 2-1-1, a real person will answer the phone. They can help you find local help for many things, including:

  • Food and shelter
  • Counseling and mental health services
  • Income and employment support
  • Help for the elderly and people with disabilities
  • Resources for children and families
  • Domestic Abuse
  • Veterans
  • Re-entry
  • Human Trafficking
  • Drug/Alcohol Rehabilitation
  • Disaster Recovery

How does it work? Simply dial 2-1-1 from any telephone. 94% of the United States is served by 2-1-1. You will be connected to the 2-1-1 specialist nearest to you. You can also access the online Champaign County directory at any time by visiting www.findhelp211.org

Phone doesn’t connect to 2-1-1? Please use the toll-free number: 1-888-865-9903


2-1-1 is brought to you by United Way of Champaign County and the Champaign County Mental Health Board.



2-1-1 Information for Champaign County Service Providers

2-1-1 Brochure

Services Provided by 2-1-1

New Service Provider Form - Fill out to be included in the 2-1-1 Database

Inclusion & Exlusion Statement


2-1-1 Directory of Resources

for Champaign County, Illinois


For the most current information, ALWAYS dial 2-1-1.

Comprehensive Directory of Human Services

Resource Guide - Short Version





Health & Medical

Homeless Prevention & Intervention

Housing and Shelter



Winter Services 2018-19