2-1-1 First Quarter Report available

 The first quarter 2014 report for 2-1-1 is now available for download. 2-1-1's call center, PATH, provides United Way with anonymous quarterly reports detailing the reasons callers reach out to 2-1-1. One of the most valuable pieces of this report is the unmet needs analysis. United Way is using this report to track the needs in our community that are most pressing and work with local partners to close the gap in available services.

For Q1 2014, the top three reasons callers dialed 2-1-1 were:

  • Rent Payment Assistance
  • Homeless Services
  • Housing

For Q1 2014, the top three unmet needs in Champaign county were:

  • Rent Payment Assistance
  • Homeless Hotel Vouchers
  • Emergency Shelter
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