The third quarter (Q3) 2015 report for 2-1-1 is now available for download. 2-1-1's call center, PATH, provides United Way with anonymous quarterly reports detailing the reasons callers reach out to 2-1-1.
One of the most valuable pieces of this report is the unmet needs analysis. United Way is using this report to track the needs in our community that are most pressing and work with local partners to close the gap in available services.
For Q3 2015, the top three reasons callers dialed 2-1-1 were:
- Utility Payment Assistance
- Transitional Housing/Shelter
For Q3 2015, the top three unmet needs in Champaign county were:
- Utility Assistance
- Rent Assistance
- Homeless Shelter
Rent and Utility assistance continue to be the top needs since 2-1-1 launched. United Way is using this data to help our local service providers anticipate the needs of their clients.