Everyone Deserves to Thrive–Not Just Survive

child in hospital bed smiling

211 Is Helping Champaign County Bring Inspiring Goals for Healthy Communities Within Reach

Without the basic necessities and health care, life can become an unstable game of barely surviving. United Way believes that every person, family, and community should have the essentials they need to have a stable, healthy life—and to thrive.

Our goal is that, over the next decade, 90 percent of people will have access to the resources and care they need to improve their health. And, for millions of people throughout the U.S. and in Champaign County, the community resource specialists at 211 are providing the connection to the critical services that can help make this goal a reality.

With one toll-free call, text or online request to 211, anyone in need can get free and confidential connections to:

  • Health care
  • Emergency counseling
  • Disaster assistance
  • Food programs
  • Stable housing
  • Employment and education opportunities
  • Childcare and family services
  • And more

211 resource specialists are available 24/7 and across the network, they speak more than 180 languages.

And, unlike programs that simply “patch people through” to agencies, the caring experts on the other end of the 211 line listen, identify underlying problems, and connect people with the resources and services that can provide life-changing support.

What kind of impact does 211 have in our communities? In 2018 alone, 211s throughout the U.S. answered more than 11 million calls and nearly 1 million texts, chats, and emails, providing over 12 million connections to help. Last year in Champaign County, 211 helped 2,359 people.

Many community members who call 211 are in need of more than a referral - they need caring support. Our specialists recently helped a father connect with inpatient counseling services for his son. And during the height of the COVID-19 pandemic, 211 specialists worked around the clock staying up to date on resources as community organizations changed their hours and services - all while call volume increased 140%.

Funding for 211 is provided by United Way's Community Impact Fund and the Champaign County Mental Health Board. When you make a gift to United Way’s Community Impact Fund, you’re helping support the 211 system that connects so many to the resources and services that can change their lives and make our community healthier and stronger. Support 211 by donating today and help those in need in Champaign County go from just surviving to thriving.

With your help, we can connect those in need with critical services to make our community healthier.