2-1-1 Quarterly Reports Available for Q4 2016

The fourth quarter (Q4) 2016 report for 2-1-1 is now available for download. 2-1-1's call center, PATH, provides United Way with anonymous quarterly reports detailing the reasons callers reach out to 2-1-1. These reports contain valuable information on our community's pressing issues.

Learn more about 2-1-1.

For Q4 2016, 2-1-1 recieved 547 calls from Champaign County residents.

The top three reasons callers dialed 2-1-1 were:

  • Rent Assistance
  • Homeless Shelter
  • Utility Assistance

Unmet Needs Analysis

​While a majority of 2-1-1 callers find help, sometimes our community does not have services to meet all needs, or 2-1-1 is not aware of services. 2-1-1 provides United Way with a comprehensive unmet needs analysis. Of the 547 calls to 2-1-1 in Q4, 120 (22%) of the callers were unable to find a service locally to meet their need. This is down from Q3 2016, when 29% of callers were unable to find a service to meet their need. United Way is using this report to track the needs in our community that are most pressing and work with local partners and lawmakers to improve the 2-1-1 database and close the gap in available services.

For Q4 2016, the top three unmet needs in Champaign county were:

  • Rent Assistance 
  • Homeless Shelter
  • Utility Assistance

Why Need was Unmet

2-1-1 provides the reason why a caller was unable to get help.

Rent Assistance

68% Program out of funding

22% Service is Unavailable

10% Other

Homeless Shelter 

25% Callers did not meet program eligibility guidelines

25% Service is unavailable

12.5% Service unavailabe due to waiting lists

12.5% Caller refused referral

25% Other

United Way hopes the Men's Winter Emergency Shelter, opened January 6, 2017, decreases the unmet need for homeless shelter. 

Utility Assistance

33% Caller does not meet program eligibility guidelines

33% Program out of funding

33% Other